Shipping policies
1. General Information
This page details the shipping conditions for orders placed through astroo, owned by:
Owner: Conchi Fernández Jaso
NIF/CIF: 72045692D
Registered address: Pasaje Tío Ríos Numero 5, Santoña, Cantabria, 39740, Spain
Contact email: lucassgonzz17@gmail.com
Website: myastroo.com
2. Shipping Area
We ship to all of Spain (mainland, Balearic, and Canary Islands).
3. Delivery Times
The estimated delivery time is approximately 9 business days.
These times are indicative and may vary due to reasons beyond the company's control, such as:
- Supplier or manufacturer management
- International logistics
- Customs (if applicable)
- Periods of high demand
Order processing time can be 1 to 3 business days before shipping.
4. Shipping Costs
Shipping is free on all orders.
5. Carriers
We work with different international and national logistics providers, depending on the product and availability.
The carrier may vary depending on the product's origin and the shipping method used.
6. Order Tracking
Once the order has been shipped, the customer will receive an email with the tracking number when available.
Tracking may take up to 24–72 hours to activate after shipping.
7. Customs and Taxes
In some cases, depending on the product's origin, customs procedures or delays beyond the company's control may apply.
Should additional taxes or fees arise, these will be managed according to the current regulations of the destination country.
8. Delays or Incidents
We are not responsible for delays caused by:
- Logistical problems of the carrier or supplier
- Customs or border controls
- Weather conditions
- Incorrect shipping information provided by the customer
If any incident occurs, you can contact us at: lucassgonzz17@gmail.com
9. Incorrect or Incomplete Address
It is the customer's responsibility to provide a correct and complete shipping address.
If the order cannot be delivered due to incorrect or incomplete data:
- Additional reshipping costs may apply
- The order may be returned to its origin
10. Undelivered Order
If the order is not delivered after the carrier's attempts or is not picked up at the delivery point within the indicated period, it may be returned.
In that case, it will be managed according to each specific situation, and deductions for logistical costs may apply.
11. Contact
For any questions related to shipping:
lucassgonzz17@gmail.com